FAQ’s Customer Service

1. Are the product found on the website available? Can I purchase them online / over the phone?

The product featured on our website will be available in Muji unless it has run out of stock. We currently do not have an e-commerce site for online purchases. Phone orders are not available but you can make a reservation and make payment at any of our stores

2. Reservation of Items

We can reserve the regular items for 7 days and sale items for 3 day in any of our outlets. If items are not picked up within the reservation period, items will automatically be released.

3. MUJI Exchange Policy

Items sold are non-refundable. However, should you wish to return any purchase from us, it will be considered on a case to case basis. Kindly ensure the exchanged products are purchased within 7 days with original receipt. Items should be in original, saleable condition. Please note that Sale items, electronic, skin-care and innerwear are non-exchangeable. All exchanges must be made at the store of purchase.

Note that, Sale items, Electronics, Skin-care & Hygiene-Sensitive products are strictly non-exchangeable. MUJI (Malaysia) Sdn Bhd reserves the right to determine the above.

4. MUJI Delivery Services

Home Delivery to Kuala Lumpur, Johor Bahru, Penang vicinity

	Delivery Charges for Purchases below RM 2000	Delivery Charges for Purchases above RM 2000
Monday-Friday 10:00am-6:00pm	RM 250	Free
Saturday 10:00am-6:00pm	RM 250	RM 150

No deliveries on Sundays and Public Holidays.
Delivery schedule is subject to confirmation by respective stores. Kindly check with our friendly store staff for further enquires.

Long Distance Home Delivery

	Delivery Charges for Purchases below RM 2000	Delivery Charges for Purchases above RM 2000
Alor Setar / Kuala Perlis / Kota Bahru / Kuala Terengganu / Kelantan	RM 1300	RM 1100
Mersing / Pontian / Segamat / Tangkak / Kluang / Batu Pahat / Muar / Kuantan	RM 850	RM 700
Malacca / Ipoh / Taiping	RM 650	RM 500
Seremban	RM 600	RM 450

Additional drop-off point will be charged at 30% from the destination charge.
All transportation fees are inclusive with assembly services.
Delivery schedule is from 10am - 6pm on Mondays to Fridays, except Public Holidays.

5. Shipping Overseas

We currently do not offer delivery services to areas outside of Malaysia.

6. Does MUJI sell gift card?

We do not sell Gift Card or Voucher at all our stores.

7. Can we place a special order with MUJI Japan

Yes, however the lead time will be 6 to 8 weeks upon confirmation of stock availability in Japan and applicable only to items that meet Malaysia import regulation.

8. Payment Types for Bulk Order

• For Internet Transfer:
  Customer must have a local bank account and the additional bank charges for using this service will be borne by the customer.
• For Remittance:
  All bank charges will be borne by the customer.
• For Check Payment:
  Check payment must be cleared before we can arrange for the delivery.

9. Standard Corporate Discount

For purchases RM 7000 and above there will be standard corporate discount of 10%.